1. Introduction and Acceptance of Terms
This website is owned and operated by Physiaré ("Physiaré", "we", "us", or "our"). Through this website, we provide information about our healthcare services, facilitate appointment bookings for consultations and physical therapy services, offer treatment programs, sell products and merchandise, and provide access to promotions, vouchers, and other related services.
By accessing, browsing, registering an account, booking an appointment, purchasing products or services, redeeming promotions or vouchers, or otherwise using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), together with our Privacy Policy and any other policies referenced on this website.
These Terms apply to all visitors, patients, customers, account holders, purchasers, vendors, business partners, and any other individuals or entities who access or use this website and its services.
Please read these Terms carefully before using this website. If you do not agree to these Terms, you must discontinue your use of the website and refrain from accessing or using any of our services.
We may introduce new features, services, products, booking functionalities, payment options, promotional programs, or other tools from time to time. Unless otherwise stated, such additions shall automatically be governed by these Terms.
We reserve the right to modify, update, or replace these Terms at any time to reflect changes in our services, business operations, or applicable laws and regulations. Updated versions will be posted on this page with a revised effective date. Your continued use of the website after any changes become effective constitutes your acceptance of the revised Terms.
It is your responsibility to review these Terms periodically to remain informed of any updates.
2. Definitions
For the purposes of these Terms of Service, the following definitions shall apply:
"Physiaré," "we," "our," or "us" refers to Physiaré, including its affiliated clinics, authorized representatives, employees, healthcare professionals, and service providers operating this Website.
"Website" refers to the official Physiaré website, including all webpages, web applications, online portals, digital platforms, and related services operated by Physiaré.
"User" refers to any individual who accesses, browses, or uses the Website. A User may also be a Patient or Customer, depending on the nature of their interaction with Physiaré.
"Patient" refers to any User who receives, requests, or books healthcare services, consultations, physical therapy treatments, or other clinical services through Physiaré.
"Customer" refers to any User who purchases products, merchandise, treatment programs, gift certificates, vouchers, or other offerings available through the Website.
"Account" refers to a registered user profile created by a User to access certain features or services available on the Website.
"Healthcare Professional" refers to any licensed physician, physical therapist, or other authorized healthcare provider affiliated with Physiaré who delivers professional healthcare services.
"Consultation" refers to any scheduled medical consultation, assessment, evaluation, or healthcare appointment booked through the Website, including IMD Consultations and other clinic services offered by Physiaré.
"Treatment Program" or "Program" refers to any physical therapy package, rehabilitation program, wellness program, or other healthcare service package offered by Physiaré for purchase or enrollment.
"Product" refers to any physical item offered for sale through the Website, including healthcare products, rehabilitation equipment, wellness products, and other treatment accessories.
"Merchandise" refers to branded apparel, promotional items, accessories, and other non-medical retail products offered by Physiaré.
"Promotion" refers to any limited-time offer, campaign, discount, package offer, or special pricing made available by Physiaré.
"Voucher" refers to any promotional code, discount coupon, gift certificate, store credit, or similar instrument that may be redeemed subject to applicable terms and conditions.
"Order" refers to any purchase, booking, reservation, or transaction submitted through the Website for products or services.
"Services" refers collectively to all healthcare services, consultation bookings, treatment programs, online store offerings, promotions, vouchers, educational resources, and any other features made available through the Website.
"Content" refers to all text, images, videos, graphics, logos, trademarks, documents, educational materials, software, designs, and other information published on or made available through the Website.
3. Eligibility & User Accounts
3.1 Eligibility
By accessing or using the Website, you represent and warrant that you have the legal capacity to enter into a binding agreement under applicable laws.
You must be at least eighteen (18) years of age to create an Account, make purchases, or book services through the Website. If you are under eighteen (18) years of age, a written parental or legal guardian consent is mandatory, a parent or legal guardian must register, book, purchase, or otherwise act on your behalf.
3.2 User Accounts
Certain features of the Website may require you to create an Account.
When creating an Account, you agree to:
- Provide true, accurate, complete, and up-to-date information.
- Consent to disclose and provide your personal or sensitive personal information and other information as may be required for account creation.
- Maintain and promptly update your Account information whenever necessary.
- Keep your login credentials confidential.
- Accept responsibility for all activities conducted under your Account.
You are responsible for maintaining the security of your Account. Physiaré shall not be liable for any loss or damage arising from your failure to safeguard your login credentials.
3.3 Account Security
You must immediately notify Physiaré if you become aware of any unauthorized access to or use of your Account or any other security breach.
Physiaré reserves the right to require identity verification before granting access to an Account or processing certain transactions where reasonably necessary to protect the security of our users and services.
3.4 Account Suspension and Termination
Physiaré may suspend, restrict, or terminate an Account where reasonably necessary to protect the security, integrity, or proper operation of the Website, prevent unauthorized access, or comply with applicable laws. Suspension or termination shall not affect any rights or obligations accrued prior to such action.
4. Scope of Services
Physiaré provides an integrated digital platform that enables Users to access healthcare services, purchase products, and interact with various features made available through the Website.
Subject to these Terms and applicable laws, the Website may offer one or more of the following services:
4.1 Appointment Booking
Users may request appointments for healthcare services offered by Physiaré, including consultations, physical therapy sessions, assessments, evaluations, and other available clinical services. All appointments are subject to confirmation, availability of healthcare professionals, and any applicable clinic policies.
4.2 Consultation Booking
Users may schedule Consultations through the Website. Consultation schedules, fees, availability, and other requirements may vary and remain subject to confirmation by Physiaré.
4.3 Treatment Programs
The Website allows Users to purchase, enroll in, or inquire about physical therapy programs, rehabilitation packages, wellness programs, and other healthcare services offered by Physiaré.
The availability, eligibility, duration, pricing, and recommended treatment plans for such programs shall be determined by Physiaré and, where applicable, its Healthcare Professionals.
4.4 Online Store
Users may purchase healthcare products, rehabilitation equipment, wellness products, treatment accessories, branded merchandise, gift certificates, and other items made available through the Website.
All purchases are subject to product availability, pricing, shipping policies, and other applicable terms.
4.5 Promotions and Vouchers
From time to time, Physiaré may offer promotional campaigns, discount programs, vouchers, coupon codes, gift certificates, loyalty rewards, or similar promotional benefits. The availability and use of such offers shall be governed by the specific terms and conditions applicable to each promotion.
4.6 Educational Content
The Website may provide educational articles, videos, health tips, rehabilitation guides, and other informational materials intended for general educational purposes only. Such content is not a substitute for professional medical advice, diagnosis, or treatment.
4.7 Service Availability
Physiaré continuously develops and improves its Website and services. Accordingly, we reserve the right to introduce, modify, suspend, discontinue, or remove any feature, product, service, program, or functionality at any time, with or without prior notice, where permitted by applicable law.
The availability of specific services, products, healthcare professionals, promotions, and Website features may vary depending on location, clinic operations, inventory levels, scheduling, regulatory requirements, and other operational considerations.
5. Appointment Booking & Scheduling
5.1 Appointment Requests
The Website enables Users to request appointments for consultations, physical therapy sessions, assessments, evaluations, and other healthcare services offered by Physiaré.
Submission of an appointment request does not constitute confirmation of an appointment. All appointments are subject to the availability of Healthcare Professionals, clinic operating hours, and confirmation by Physiaré.
5.2 Appointment Confirmation
Appointments shall only be considered confirmed after Physiaré issues an official confirmation through the Website, email, SMS, telephone, or any other authorized communication channel.
Physiaré reserves the right to decline, reschedule, or cancel appointment requests when necessary due to scheduling conflicts, operational requirements, emergencies, or other circumstances beyond our reasonable control.
5.3 Patient Information
To facilitate appointment scheduling and the delivery of healthcare services, Patients may be required to provide personal, contact, and relevant medical information as reasonably requested by Physiaré.
The submission and processing of such information shall constitute as full consent to such disclosure and shall be subject to these Terms and Physiaré's Privacy Policy.
5.4 Arrival and Check-In
For in-clinic appointments, Patients are encouraged to arrive before their scheduled appointment time to complete any necessary registration, verification, or clinical documentation.
For teleconsultations, Patients are responsible for ensuring they are available at the scheduled time, have a stable internet connection, and are prepared with any required information or documentation.
For online or remote services, including digital consultations or program sessions, Patients must follow the instructions provided by Physiaré to access the service at the scheduled time.
In all cases, Patients shall be required to accomplish an Informed Consent, as the case may be.
Late arrival or failure to be available at the scheduled time may result in a shortened consultation or treatment session, rescheduling of the appointment, or cancellation, depending on Healthcare Professional availability and operational considerations.
5.5 Rescheduling and Cancellation
Patients may request to reschedule or cancel appointments through the Website or other authorized communication channels, subject to Physiaré's scheduling policies. However, users can only rebook once and may only do so at least 24hours before the confirmed appointment.
Physiaré likewise reserves the right to reschedule or cancel appointments due to unforeseen circumstances, including Healthcare Professional availability, emergencies, facility maintenance, public health concerns, or other operational requirements.
Where reasonably practicable, Physiaré will notify affected Patients and make reasonable efforts to offer an alternative appointment schedule.
5.6 Missed Appointments and No-Shows
Patients who fail to appear for a confirmed appointment within 15minutes without prior notice shall be considered a "No-Show."
In cases of No-Show, the appointment shall automatically be cancelled which may be rescheduled depending on the Healthcare Professional availability and operational considerations.
Physiaré reserves the right to impose reasonable scheduling restrictions, require advance payment for future bookings, or take other appropriate administrative measures in accordance with applicable clinic policies.
5.7 Refusal of Service
Physiaré reserves the right to refuse or discontinue appointment bookings where permitted by law, including but not limited to situations involving:
- Fraudulent or misleading information;
- Abuse or misuse of the Website or booking system;
- Threatening, abusive, or inappropriate behavior toward our personnel;
- Failure to comply with applicable clinic policies; or
Any circumstance where providing services would be unlawful, unsafe, or contrary to professional or ethical standards.
5.8 Appointment Reminders
Physiaré may send appointment confirmations, reminders, schedule updates, or other service-related communications through email, SMS, telephone, mobile applications, or other authorized communication channels. Such communications form part of the services provided through the Website and are intended to facilitate the management of appointments and continuity of care.
6. Treatment Programs & Healthcare Services
6.1 Program Availability
Physiaré offers various Treatment Programs, healthcare packages, wellness services, consultations, and other healthcare services through the Website. The availability, pricing, duration, inclusions, and eligibility of such offerings may vary by clinic, location, Healthcare Professional, promotional campaign, or other operational considerations.
Physiaré reserves the right to modify, discontinue, replace, or introduce new Treatment Programs or healthcare services at any time, subject to applicable laws.
6.2 Purchase of Treatment Programs
Users may purchase eligible Treatment Programs and healthcare services through the Website.
The purchase of a Treatment Program constitutes the purchase of the services and benefits expressly described at the time of purchase. Unless otherwise stated, the purchase of a Treatment Program does not guarantee immediate scheduling, a specific Healthcare Professional, or any particular clinical outcome.
6.3 Clinical Assessment
Certain Treatment Programs or healthcare services may require an initial consultation, assessment, or evaluation before services may be rendered.
Where applicable, the appropriate Treatment Program, frequency of treatment, and recommended course of care shall be determined by the attending Healthcare Professional based on the Patient's clinical needs.
6.4 Program Validity
Treatment Programs may be subject to validity periods, expiration dates, session limits, usage conditions, or other restrictions as communicated at the time of purchase.
Unused sessions or benefits that expire in accordance with the applicable program terms may no longer be redeemed unless otherwise permitted by Physiaré.
6.5 Transfers and Assignment
Unless expressly permitted by Physiaré or required by applicable law, Treatment Programs, healthcare services, and related benefits are non-transferable, non-resalable, and may only be used by the registered Patient.
6.6 Program Changes
Physiaré reserves the right to modify the inclusions, availability, pricing, or administrative policies governing Treatment Programs where reasonably necessary due to operational, legal, or regulatory requirements.
Any such modification shall not affect services already rendered or rights already accrued, unless otherwise permitted by applicable law.
6.7 Promotional Programs
Treatment Programs purchased under promotional campaigns, discounted offers, vouchers, or special packages may be subject to additional terms and conditions, including redemption periods, eligibility requirements, and usage limitations.
Where there is any inconsistency between these Terms and the specific terms of a promotional offer, the promotional terms shall prevail solely with respect to that offer.
7. Products, Orders & Payments
7.1 Product and Service Availability
The Website may offer healthcare services, Treatment Programs, healthcare products, rehabilitation equipment, wellness products, branded merchandise, gift certificates, vouchers, and other items or services made available by Physiaré.
All products and services are subject to availability. Physiaré reserves the right to modify, discontinue, limit, or replace any product, service, or offering at any time without prior notice, subject to applicable law.
7.2 Product Information and Pricing
Physiaré strives to ensure that product descriptions, images, specifications, pricing, and availability displayed on the Website are accurate and up to date.
However, in case of obvious, manifests typographical errors, inaccuracies, omission or system glitches where the description, image, specifications and pricing displayed, Physiaré reserves the right to correct any such errors, update information, modify pricing, or cancel orders affected by incorrect information, even after an order has been submitted, where permitted by applicable law.
7.3 Orders
By placing an order or purchasing any product or service through the Website, you represent that the information you provide is accurate, complete, and current.
Submission of an order does not constitute acceptance by Physiaré. Orders shall only be deemed accepted upon confirmation by Physiaré and, where payment is required in advance, orders or bookings shall only be confirmed after successful payment.
Physiaré reserves the right to refuse, cancel, or limit any order where reasonably necessary, including cases involving suspected fraud, pricing errors, inventory limitations, payment issues, or violations of these Terms.
7.4 Payments
Payments must be made using the methods available on the Website.
By submitting payment information, you confirm you are authorized to use the selected method and allow Physiaré and its providers to process the transaction.
Where payment is required in advance, orders or bookings shall only be confirmed after successful payment.
Physiaré may issue electronic receipts or confirmations via the Website, email, or other channels. Users must review their transactions and report any discrepancies promptly.
8. User Responsibilities
By using the Website, you agree to use its services responsibly and in accordance with these Terms and all applicable laws.
8.1 Accurate Information
You agree to provide accurate, complete, and current information when creating an Account, booking appointments, purchasing products or services, or otherwise interacting with the Website. You are responsible for promptly updating any information that becomes inaccurate or outdated.
8.2 Compliance with Clinic Policies
Where you receive healthcare services from Physiaré, you agree to comply with applicable clinic policies, appointment procedures, treatment requirements, and reasonable instructions provided by our Healthcare Professionals and authorized personnel.
8.3 Respectful Conduct
Users are expected to communicate respectfully with Physiaré personnel through all communication channels associated with the Website.
Physiaré reserves the right to refuse service or suspend access where a User engages in threatening, abusive, fraudulent, discriminatory, or otherwise inappropriate conduct, to the extent permitted by applicable law.
8.4. Appropriate Conduct
Patients are expected to treat Physiaré personnel and healthcare professionals with respectful and decency during appointments, consultations, physical therapy sessions, assessments, evaluations and other clinical services.
Physiaré reserves the right to refuse, cancel or discontinue appointment bookings upon receipt of formal complaint for indecent or malicious behavior committed by the Patient to any of its personnel and healthcare professionals.
9. General Legal Provisions
9.1 Medical Disclaimer
The information, educational materials, and other content provided on the Website are for general informational purposes only and do not constitute medical advice, diagnosis, or treatment.
Healthcare services provided by Physiaré are based on the professional judgment of our Healthcare Professionals and each Patient's individual condition. Treatment recommendations and outcomes may vary from person to person.
The Website is not intended for medical emergencies. If you require emergency medical care, immediately contact your local emergency services or proceed to the nearest appropriate healthcare facility.
9.2 Intellectual Property
All content available on the Website, including text, graphics, images, logos, trademarks, software, videos, educational materials, and other intellectual property, is owned by or licensed to Physiaré and is protected by applicable intellectual property laws.
Except as expressly permitted by law or with Physiaré's prior written consent, no part of the Website or its content may be copied, reproduced, distributed, modified, published, or otherwise used for commercial purposes.
9.3 Acceptable Use
You agree to use the Website only for lawful purposes and in accordance with these Terms.
You must not:
- Violate any applicable law or regulation;
- Provide false, misleading, or fraudulent information;
- Misuse appointments, promotions, vouchers, or other Website services;
- Attempt to gain unauthorized access to the Website or its systems;
- Introduce malicious software or interfere with the Website's operation or security;
- Engage in fraudulent, abusive, threatening, discriminatory, or disruptive conduct; or
- Engage in any activity that may adversely affect Physiaré, the Website, or other Users.
Physiaré reserves the right to suspend or terminate access to the Website, cancel appointments, orders, promotions, or vouchers, or take any other action reasonably necessary to enforce these Terms and protect the Website, its Users, and its services.
9.4 Third-Party Services
The Website may contain links to, integrate with, or rely upon third-party services, including payment providers, courier services, communication platforms, mapping services, and other external providers.
Physiaré is not responsible for the availability, content, security, or practices of any third-party service. Your use of such services is subject to the terms and policies of the respective third-party provider.
9.5 Disclaimer of Warranties and Limitation of Liability
The Website and its services are provided on an "as is" and "as available" basis to the fullest extent permitted by applicable law.
While Physiaré makes reasonable efforts to maintain accurate information and reliable Website functionality, we do not warrant that the Website will always be uninterrupted, error-free, secure, or available.
Physiaré shall not be liable for any delay, interruption, or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to natural disasters, public health emergencies, acts of government, labor disputes, internet or telecommunications failures, power outages, or other force majeure events.
To the fullest extent permitted by applicable law, Physiaré shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or relating to the use of, or inability to use, the Website or its services.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
9.6 Incorporated Policies
The following policies form part of these Terms and are incorporated by reference:
- Any other policies or guidelines expressly published by Physiaré on the Website
In the event of any inconsistency, the specific policy governing the relevant subject matter shall prevail to the extent of such inconsistency.
9.7 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
9.8 Amendments
Physiaré may update these Terms from time to time. Any amendments shall become effective upon publication on the Website unless otherwise stated.
Your continued use of the Website after such amendments constitutes your acceptance of the revised Terms.
9.9 General Provisions
By using the Website, you consent to receive notices, appointment confirmations, reminders, receipts, invoices, and other communications electronically through the communication channels you provide.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and Physiaré regarding your access to and use of the Website and supersede all prior agreements or understandings relating to the same subject matter.
