1. Introduction
Physiaré ("Physiaré", "we", "us", or "our") values and respects your privacy. We are committed to protecting the personal information entrusted to us and to processing such information responsibly, transparently, and in accordance with applicable laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
This Privacy Policy explains how we collect, use, disclose, store, retain, and protect your personal information when you access or use the Physiaré Website, create an Account, book appointments, purchase products or services, participate in promotions, communicate with us, or otherwise interact with our Website and related online services.
This Privacy Policy applies to all Users of the Website, including Patients, Customers, visitors, and any other individuals whose personal information is processed through our Website.
By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.
Where required by applicable law, Physiaré will obtain your consent before collecting, using, or disclosing your personal information. Where another lawful basis applies, we may process your personal information as permitted by applicable law.
2. Personal Information We Collect
Depending on how you use the Website, Physiaré may collect the following categories of personal and sensitive personal information:
2.1 Identity and Contact Information
We may collect your name, email address, telephone or mobile number, address, and other contact information that you voluntarily provide when creating an Account, booking an appointment, making a purchase, or contacting us.
2.2 Account and Appointment Information
We may collect information relating to your Account and your use of our services, including account details, appointment bookings, selected services, preferred clinic or branch, and booking history.
2.3 Transaction Information
When you purchase products, Treatment Programs, gift certificates, vouchers, or other services through the Website, we may collect billing, delivery, payment confirmation, and order information necessary to process your transaction.
Physiaré, however, does not store complete payment card information where payments are processed through authorized third-party payment providers.
2.4 Technical Information
We may automatically collect technical information such as your IP address, browser type, device information, operating system, website usage information, cookies, and similar technologies when you use the Website.
2.5 Communications
If you contact us through the Website or other communication channels, we may collect the information you provide, including inquiries, feedback, requests, and correspondence.
2.6 Medical Information
When you communicate with our healthcare professionals through the Website, we may collect information regarding your physical health, medical history, rehabilitation programs and physiological data as may be disclosed, described or discussed during the communications necessary to facilitate your care.
Physiaré necessarily uses your personal and sensitive personal information for legitimate business, healthcare, and legal purposes, including to:
- Create and manage your Account;
- Process appointment requests, purchases, payments, and other transactions;
- Provide products, services, and customer support;
- Communicate with you regarding appointments, orders, account updates, and promotional offers (where permitted by applicable law);
- Improve the Website, products, services, and user experience;
- Maintain the security of the Website and prevent fraud, unauthorized access, and other unlawful activities;
- Comply with applicable laws, regulations, and lawful requests from government authorities; and
- Protect the rights, safety, and legitimate interests of Physiaré, our Users, Healthcare Professionals, employees, and the public.
3. Sharing and Disclosure of Information
Physiaré values your privacy and does not sell your personal information. We may use or disclose your personal information only where necessary to operate the Website or provide our services, and in compliance with our legal obligations, or where otherwise permitted or required by applicable law.
3.1 Authorized Personnel
Your personal information may be accessed by authorized Physiaré employees, Healthcare Professionals, and representatives who require such information to perform their duties and provide our products or services.
3.2 Service Providers
Our service providers are required to protect your personal information and process it only for authorized purposes in accordance with applicable laws and contractual obligations.
3.3 Legal and Regulatory Requirements
We only disclose personal information when required or permitted by applicable law, regulation, court order, lawful government request, or where necessary to establish, exercise, or defend legal claims.
3.4 Business Transactions
In the event of a merger, acquisition, corporate restructuring, sale of assets, or similar business transaction, your personal information may be transferred to the relevant successor or acquiring entity, subject to applicable laws and appropriate safeguards.
3.5 With Your Consent
We may use, process or share your personal information and sensitive personal information in the performance of our services, obligations and duties or in accordance with law or with other persons or organizations upon your consent or where such disclosure is otherwise authorized under applicable law.
Physiaré shall consider your voluntary disclosure of personal information, sensitive personal information, delivery or payment details and other pertinent information through the use of our Website as consent upon agreement and fulfillment in the consent forms accessible in the Website.
3.6 Website Analytics and Cookies
We may use cookies and similar technologies to maintain the functionality and security of the Website, remember your preferences, analyze Website usage, and improve your overall user experience. You may manage or disable cookies through your browser settings; however, doing so may affect certain Website features.
4. Data Security and Retention
Physiaré implements reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, loss, or destruction.
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with applicable legal and regulatory requirements, resolve disputes, enforce our agreements, and protect our legitimate interests. When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.
5. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Be informed about how your personal information is collected, used, and processed;
- Access the personal information we hold about you;
- Request the correction of inaccurate or incomplete personal information;
- Withdraw your consent or object to the processing of your personal information, where applicable;
- Request the deletion of your personal information, subject to applicable legal and regulatory requirements; and
- Lodge a complaint with Physiaré or the appropriate regulatory authority if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us using the contact information provided in this Privacy Policy.
6. Children's Privacy
Physiaré offers pediatric programs and services for minors. Personal information relating to a minor may be collected in connection with these programs; however, such information must be provided or authorized by a parent or legal guardian in accordance with applicable laws.
Minors are strictly prohibited from creating accounts, make purchases, book appointments, or otherwise use the Website. Parents or legal guardians may create an Account, purchases, book appointments or otherwise use the Website for and on behalf of the minor. All interactions, registrations, and use of services for pediatric patients must be conducted by or under the supervision of a parent or legal guardian.
If you believe that personal information relating to a minor has been submitted without appropriate authorization, please contact Physiaré so that we may take appropriate action.
8. Updates and Contact
Physiaré may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. Any updates will be posted on this page together with the revised effective date. Your continued use of the Website after such changes constitutes your acknowledgment of the updated Privacy Policy.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please refer to the Contact Information page available on the Website. Where applicable, privacy-related requests may also be directed to our designated Data Protection Officer or authorized privacy representative.
