1. Introduction
This Refund Policy explains the terms governing refunds, exchanges, transfers, cancellations, and rescheduling for products and services purchased through the Physiaré Website.
By purchasing products, booking consultations, or availing of services through the Website, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Not all purchases are eligible for a refund. Refund, exchange, transfer, and rescheduling eligibility depends on the type of product or service purchased and the circumstances of the request, as described in this Policy.
This Refund Policy should be read together with the Terms of Service and any applicable promotional terms and conditions published by Physiaré.
2. Consultation Bookings
2.1 Refunds
Consultation booking fees are non-refundable.
2.2 Rescheduling
Consultation bookings may be rescheduled without charge provided that the request is made at least twenty-four (24) hours before the scheduled appointment, subject to availability.
If a rescheduling request is received less than twenty-four (24) hours before the scheduled appointment or the Patient fails to attend the appointment without prior notice, Physiaré may, as a one-time courtesy, allow the consultation to be rescheduled, subject to availability and applicable clinic policies. Any subsequent rescheduling requests may be approved at Physiaré's sole discretion and in accordance with applicable clinic policies.
2.3 Cancellation by Physiaré
If Physiaré is unable to proceed with a scheduled consultation due to circumstances within our control, we will make reasonable efforts to reschedule the appointment at no additional cost or provide another appropriate remedy in accordance with applicable law.
3. Treatment Programs
3.1 Refunds
Treatment Programs purchased through the Website are generally non-refundableIf a paid treatment program has not been used due to the sole fault or negligence of the patient including violation of the terms and conditions or policies of Physiaré or failure to comply with the rules on rebooking and rescheduling or simply due to change of mind, the same is non-refundable.
If a paid treatment session has not been used due to cancellation by Physiaré, the same shall first be rescheduled by Physiaré or provided another appropriate remedy in accordance with applicable laws as may be mutually agreed upon with the Patient.
3.2 Transfers
Treatment Programs may be transferred to another individual, subject to Physiaré's verification procedures and applicable clinic policies. The transfer applies only to the remaining unused sessions under the applicable Treatment Program.
3.3 Validity
Unless otherwise specified, Treatment Programs must be fully consumed within three (3) months from the date of purchase or activation. Unused sessions remaining after the applicable validity period shall expire and will not be eligible for refund, extension, or cash conversion, unless otherwise required by applicable law.
3.4 Promotional Treatment Programs
Treatment Programs purchased as part of a promotion, package, discount, or special offer remain subject to the specific terms and conditions of the applicable promotion in addition to this Refund Policy.
4. Products and Merchandise
4.1 Refunds
Products and merchandise purchased through the Website are generally non-refundable, except where otherwise required by applicable law.
4.2 Exchanges
Products may be exchanged only if they are defective, damaged upon receipt, or if the incorrect item was delivered. Requests for exchange must be made within seven (7) days from the date of receipt and must be supported by proof of purchase.
Physiaré reserves the right to inspect the returned item before approving any exchange request.
Approved exchanges are subject to product availability. If the same product is unavailable, Physiaré may, at its discretion, offer a comparable replacement or another appropriate remedy.
For health, hygiene, and safety reasons, certain consumable or personal-use products may not be eligible for exchange once opened or used, unless they are defective or otherwise required by applicable law.
Returns for products which are free from defects due to change of mind (i.e incorrect color, size or otherwise) is strictly not permitted.
4.3 Conditions
To qualify for an exchange, the product must be returned in its original condition, together with its original packaging and any included accessories, where applicable.
Products that have been intentionally damaged, improperly used, or altered after delivery are not eligible for exchange.
5. Gift Certificates, Promotions, and Vouchers
5.1 Refunds
Gift Certificates, promotional vouchers, discount vouchers, and similar promotional items are non-refundable and may not be redeemed or converted into cash, except where otherwise required by applicable law.
5.2 Transfers
Unless otherwise stated in the applicable promotional terms and conditions, Gift Certificates and vouchers may be transferred to another individual.
5.3 Validity
The validity period, redemption conditions, limitations, and any applicable restrictions for Gift Certificates, vouchers, promotions, or special offers shall be determined by the specific terms and conditions applicable to each promotion. Provided, Expired Gift Certificates or vouchers will not be reinstated, refunded, or extended unless otherwise stated by Physiaré or required by applicable law. Provided further, Gift Certificates purchased without any written expiration date shall not be subject to the expiration rules as stated in the next preceding sentences to the extent as may be allowed by law.
6. Website Promotional Bookings
6.1 Appointment Requests
Promotional appointments booked through the Website are subject to confirmation by Physiaré and the availability of the selected clinic, Healthcare Professional, and appointment schedule. Submission of a booking request does not guarantee an appointment until confirmation has been provided by Physiaré.
6.2 Free Consultations
Free consultation appointments are provided at no cost and are therefore not eligible for any refund or cash compensation.
6.3 Rescheduling
Promotional appointments, including free consultations, may be rescheduled without charge provided that the request is made at least twenty-four (24) hours before the scheduled appointment, subject to availability.
If a rescheduling request is received less than twenty-four (24) hours before the scheduled appointment, or the Patient fails to attend without prior notice, Physiaré may, as a one-time courtesy, allow the appointment to be rescheduled, subject to availability and applicable clinic policies. Any subsequent rescheduling requests may be approved at Physiaré's sole discretion.
6.4 Cancellations and No-Shows
Patients who are unable to attend their scheduled promotional appointment are encouraged to cancel as early as possible to allow other patients the opportunity to use the available time slot.
Repeated late cancellations, rescheduling requests, or no-shows may result in temporary restrictions on future promotional bookings or may require confirmation by Physiaré before additional promotional appointments are accepted.
6.5 Cancellation by Physiaré
If Physiaré is unable to proceed with a scheduled promotional appointment due to circumstances within our control, we will make reasonable efforts to notify the Patient promptly and offer the next available appointment or another appropriate remedy, where applicable.
7. General Provisions
7.1 Refund and Exchange Requests
All refund, exchange, transfer, cancellation, and rescheduling requests are subject to verification and approval by Physiaré in accordance with this Refund Policy. We may request reasonable supporting information or documentation when necessary to process a request.
7.2 Policy Updates
Physiaré may revise this Refund Policy from time to time to reflect changes in our services, business practices, or applicable laws. Any updates will be posted on the Website together with the revised effective date. Your continued use of the Website after such changes constitutes your acknowledgment of the updated Refund Policy.
7.3 Contact Information
For questions or requests relating to this Refund Policy, please refer to the Contact Information page available on the Website.
